Terms & Conditions

Terms & Conditions

These Terms and Conditions (“Terms”) govern the use of the website https://www.reignites.co.uk (the “Site”), and the provision of consulting and digital delivery services (“Services”) by Reignite Solutions (“Reignite”, “we”, “us”, “our”). By visiting the Site or working with us, you agree to these Terms.

Last updated: 2025-11-26

Local Hello Offer Terms

This section applies only while the Local Hello Offer is live and slots remain.

  • The discount is 50% off one (1) project per business.
  • Offer strictly limited to 16 total slots. First come, first served.
  • Available only to businesses primarily based within 5 miles of Ilkley town centre: Ilkley, Ben Rhydding, Burley-in-Wharfedale, Menston, Addingham, Middleton.
  • The agreed project price, before applying the 50% discount, must not exceed £5,000.
  • Reignite reserves the right to decline any application for any reason, including if the project scope or value is deemed disproportionate to the intent of this local offer.
  • Cannot be used with any other discount, including charity/non-profit concessions.
  • The project scope, price and payment schedule must be agreed in writing before work begins.
  • Reignite may decline an application if eligibility cannot be reasonably demonstrated.
  • Reignite may withdraw or pause the offer at any point before booking confirmation.
  • We may update, extend or close the Local Hello Offer at any time. Changes will not affect projects already agreed in writing under the offer.
  • The offer applies only to the agreed project and does not apply to future work.
  • For this specific project, total liability is strictly capped at the total fees actually paid by the client to Reignite.

If these offer terms conflict with any other promotional terms, the Local Hello Offer terms take precedence for that project only.

1. About Us

Reignite Solutions is a UK company providing consulting and digital delivery services.

2. Using the Site

You may browse the Site for information about our services. You must not attempt to copy, scrape, reverse-engineer, or disrupt the Site in any way.

3. Proposals & Engagement

  • Any proposal, quote or plan we provide must be accepted in writing before work begins.
  • Prices may be day-rate, fixed, or ranged depending on the project.
  • Work begins only once agreed scope, deliverables, timelines and payment terms are confirmed in writing.

4. Payment Terms

  • Invoices are payable within the timeframe stated on the invoice.
  • Late payments may pause project progress.
  • Deposits are non-refundable unless otherwise agreed in writing.
  • For longer engagements, staged payments or retainers may be required.

5. Intellectual Property & Ownership

  • Reignite retains ownership of all Intellectual Property (IP) in the project deliverables until full and final payment for the agreed scope is received.
  • Upon full payment, Reignite grants the client a non-exclusive, perpetual, worldwide licence to use the final deliverables for the agreed purpose.
  • We retain the right to use, display and reference the project work for portfolio and marketing purposes unless otherwise agreed in writing.

6. Client Responsibilities

  • You agree to provide timely access, information and decisions needed to carry out the work.
  • Review periods for deliverables are limited to five (5) working days. If no feedback or approval is received within this period, the deliverable will be deemed accepted.
  • You confirm you have rights to any materials, content or data you supply.
  • You must not request work that infringes any laws or rights.

7. Our Responsibilities

  • We’ll carry out agreed work with skill, care and professionalism.
  • We’ll keep you updated on progress and flag risks as early as possible.
  • We’ll maintain confidentiality unless legally required to disclose information.

8. Changes to Scope

If requirements change mid-project, we’ll discuss impact on timelines, costs or deliverables. No additional work will be carried out without written agreement.

9. Cancellation

  • You may cancel a project at any time, but payment is required for all completed work up to the cancellation date.
  • If work is paused for more than 30 days due to missing inputs, the project may be closed and re-quoted later.

10. Liability

To the maximum extent allowed by law:

  • We are not liable for indirect, incidental or consequential losses.
  • Total liability is capped at the total fees you paid for the specific project.
  • We make no guarantee of revenue, performance uplift or business outcomes.
  • We provide no warranty for third-party software, systems, or platforms, including uptime or security.
  • We warrant the deliverables will perform substantially as agreed in the written scope for thirty (30) days following acceptance.

11. Data Protection

We process personal data in accordance with UK GDPR. For details, see our Privacy Policy.

12. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be resolved exclusively in English courts.